VIDEO ANALYSIS TOOL (VAT) Knowledge Base

Make sure your file is under 2GB else use the Alternate File uploader for large files (2GB+). Or, if you are using an wireless router it could be dropping the connection (without you noticing it). In this case, try a hardwire connection to your wireless router or other Internet source.

Often this is caused when accessing the Internet on a wireless router. During a file transfer even the shortest disconnect can cause the transfer to drop. If the connection is being dropped and your file upload is continuously coming to a hault, try a hardwire connection to the Internet.

It depends on the size and format of the file.

I depends on your local Internet connection, the memory on your computer, and the size of the video file you are uploading.

If you can see the files listed on the right side, but the arrow in the middle of the screen is not highlighted or cannot be clicked to transfer the file this probably means your Java needs to be updated. And/or the button at the bottom of the uploader applet/screen indicates that you are not connected to the server and you cannot transfer your files you need to upgrade your Java software.

Log out of VAT.
Go to Java.com and dowload the latest version of java (free)
Follow the installation instructions.
Completely close out of Internet Explorer.

Restart Internet Explorer.
Scroll your mouse over Video> Upload My Video (click)
If you are prompted to download a Java applet -- click "Yes" or 'Run"
Accept the Java certificate when it appears.

You will now be able to transfer your video.
Email support@evirx.com when the upload is ready for us to convert.

If you can see the files listed on the right side, but the arrow in the middle of the screen is not highlighted or cannot be clicked to transfer the file this probably means your Java needs to be updated.

Log out of VAT.
Go to Java.com and dowload the latest version of java (free)
Follow the installation instructions.
Completely close out of Internet Explorer.

Restart Internet Explorer.
Scroll your mouse over Video> Upload My Video (click)
If you are prompted to download a Java applet -- click "Yes" or 'Run"
Accept the Java certificate when it appears.

You will now be able to transfer your video.
Email support@evirx.com when the upload is ready for us to convert.

If you can see the files listed on the right side, but the arrow in the middle of the screen is not highlighted or cannot be clicked to transfer the file this probably means your Java needs to be updated.

Log out of VAT.
Go to Java.com and dowload the latest version of java (free)
Follow the installation instructions.
Completely close out of Internet Explorer.

Restart Internet Explorer.
Scroll your mouse over Video> Upload My Video (click)
If you are prompted to download a Java applet -- click "Yes" or 'Run"
Accept the Java certificate when it appears.

You will now be able to transfer your video.
Email support@evirx.com when the upload is ready for us to convert.

Check Internet Explorer and make Protected Mode is "off" (typically displayed in lower right corner of browser).
If you are in MS Vista makre the x86 version is running and not the 64 bit.

Yes. Under HELP there are video screen captures to help guide you step by step.

Under HELP there are Quick Reference guides that you can view and/or print. There are also videos of screen captures to help guide you step by step.

Consider the quality of the network you are using and make sure enough bandwidth is available. Most broadband connections such as cable and dsl are large enough now to support streaming video. If bandwidth is limited -- contact techsupport and we may be able to reconvert your videos into a smaller format (support@evirx.com)

We highly recommend a digital videocamera that stores the videos on a hard drive in the camera (eg, , Flip, Sony and JVC make a good quality version). You may also upload videos from mobile phones and digital cameras. We do not recommend DVD, VHS, Hi8 or other outdated formats. They will require more work and technical expertise of the user. However, you may upload a video file from any camera and we will convert it for you.

Your video file is probably being converted by the server. If the video does not appear in your collection after a couple of hours please send an email to support@evirx.com stating that you uploaded a file. We will complete the conversion and upload for you. You will receive an email when it's complete.

Be sure you are on a PC using Internet Explorer 7+

Make sure you are on a PC, using Internet Explorer 7+, and have Windows Media Player 11 installed. If this is not the problem then see HELP> Quick Reference for playing a video.

Go to "My Collection" located the file and select the "hand and key" icon. Choose the user, move their name to the left, and click submit. See full details at HELP> Quick Reference

Email support@evirx.com

Contact sales@evirx.com and we can give you the latest pricing and offers on site licenses.
We also provide online purchase of VAT licenses now at our main website http://evirx.com

Yes, but first you must copy the DVD file folder to your computer and compress it (.zip format) and then transfer it to the VAT servers. See HELP> Quick Reference Upload in VAT for complete details.

DVD files and files OVER 2GB should use the Alternate Uploader found under the Video Tab in VAT

How to upload DVD files:
 Place DVD in drive but do not play it (exit the program if is automatically starts playing)
 go to My Computer (often you click on Start, click on My computer)
 RIGHT click on DVD drive
 select open
 drag and copy the file folder to your desktop (file folder is often called VTS_)
 RIGHT click on folder that is now on your desktop
 mouse over "Send to"
 select "Compressed"
 this will generate a .zip version of the folder
 go to the VAT uploader and transfer the zip file (follow upload directions provided above)

Login to VAT, go to "My Collection" select an assessment instrument (under the analyze column) and the video will automatically open.

You can upload any video or audio file type (.mpg, .mov, .wmv, ....) we then convert it into a .wmv format for you. See HELP>Quick Reference Upload in VAT for more details.

No. You may upload a video in any format. The system will automatically convert all videos for you and then place them in your collection (Video>My Collection). If a format is for any reason no support by the converter we will complete the conversion for you. For complete details see HELP>Quick Reference Upload in VAT.

No. There is are NO file size limits for VAT. However, your ISP may limit file size and the larger the file the longer it will take for the file to upload.

For videos larger than 2GB please use the Alternate Uploader found within VAT under Video>Alternate Uploader.

Windows XP, Vista, or Windows 7. For some reason the Mac OS does not support the technology used in the Video Analysis Tool. You may run parallels, bootcamp, or fusion to operate VAT from Internet Explorer 7+.

Internet Explorer 7+